DELIVERING QUALITY SERVICE IN A SAFE MANNER
Roberts Hawaii is committed to the safety of our guests, employees and the community.We value your comments and suggestions on how we can improve and serve you better. Please contact us at (808) 954-8642 or email CustomerService@RobertsHawaii.com to tell us what you think.
Safety is an integral part of our mission statement:
Roberts Hawaii provides quality transportation, tours & entertainment in a safe and service-focused manner delivered by employees who perpetuate the unique culture of Hawaii.
To achieve this:
Roberts Hawaii is firmly committed to operating in a manner that is safe, healthy and injury-free for our employees, customers and communities. Safety is essential to every aspect of our business, and is never compromised under any circumstance. Every employee has a responsibility to maintain a safe work environment at all times.
We will provide proper maintenance of our equipment, provide extensive employee training, review our procedures, promptly review accidents, implement preventative measures, and adhere to our Substance Abuse Policy. We also promote safety through public education and community partnerships.
Our goal is to ensure a safe, healthy and injury-free experience with Roberts Hawaii for all of our employees, customers and communities. As Hawaii’s largest tour and transportation company, we are Driven with Aloha to
On behalf of the employees-owners of Roberts Hawaii—mahalo for your support.
SHARED RESPONSIBILITY FOR PASSENGER TRANSPORTATION
FACE COVERINGS
- Effective March 26th, face masks are no longer mandatory on our RTT tour vehicles.
- Face masks are mandatory until April 18th in TSA jurisdiction. Once you are on our RTT tour vehicle you can take off your mask.
- Drivers will also not be required to wear facemasks either.
HAND SANITIZERS
- On each vehicle, Roberts Hawaii has provided hand sanitizers readily available for all guests and we encourage all guests to use it.
CONTACT TRACING
- Each guests will be required to provide First and Last name, email, cell phone number. Minors may use their guardian’s information.
PASSENGER RESPONSIBILITY
BOARDING VEHICLE
- Drivers will call out names as Roberts Hawaii understands guests will be spread out. As guests’ names are called out, guest may approach driver WITH FACE MASK ON to check in and board to the rear of the vehicle.
- Vouchers will no longer be accepted. Billing will be done on reservations booked. Reminder cancellations over the phone must be followed with an email to cancellations@robertshawaii.com to avoid any cancel fees.
- No Mask. No Service.
- Limited supply of surgical masks will be sold by driver.
- The first-row seats will not be available to protect the driver.
TEMPERATURE CHECK
- Should a guest show a fever (100.4+ degrees), driver will advise guests to go back to their lodging property, self-isolate, and follow CDC guidelines.
- Guests that present a fever will be required to go back to purchasing agent for a credit/refund.
ABOARD VEHICLE
- Face Masks are mandatory throughout time on vehicle and if in close proximation with other guests outside of the vehicle.
- Gloves are optional.
- The same seat on vehicle will be guests’ seat throughout the transfer or tour. There is no changing of seats or moving to an unopened seat.
EMPLOYEE/COMPANY RESPONSIBILITY
DISINFECTING HIGH TOUCH AREAS
Driver, at least twice a day, will clean using EPA approved wipes or cleaning sprays with paper towels all high touch areas such as handle rails and arm rests as well as drivers’ own seating area.
The 10 point Cleaning Areas are:
- Entrance door surfaces
- All handrails and touch surfaces used for entering and exiting vehicle
- Driver area including steering wheel and all driver controls in cockpit area
- Overhead handrails, parcel racks, and parcel rack handles
- Microphones
- All seat headrests, armrests and seat belts, and reclining levers
- Passenger seating area controls
- Seat backs
- Restroom door handles inside and out, if applicable
- All Surface areas within Restroom, if applicable
ENHANCED SANITATION
Nightly, the cleaning crew thoroughly cleans the vehicle by using EPA approved disinfectant, for hard surfaces and all high touch areas. Mandatory masks and gloves are required when cleaning.
Here are the 32 point Cleaning Areas:
- Entrance door handles
- Controls (exterior)
- All handrails/grabrails in the entrance
- The entire interior surface of the entrance door
- The entire interior surface of stainruell including driver compartment hatch
- The steering wheel
- Driver controls in the cockpit area
- Driver seatbelt buckle/latch
- Driver headrest
- Microphones and AV outlets in TD seat
- Upper handrails
- Parcel racks and parcel rack handles
- Seat armrests
- Headrests
- Recliner levers
- Seat bottoms
- All seat fabric
- All seat belt buckles/latches
- Overhead Seat Light Switches and Directional Air Vents
- Lavatory door handles inside and out, if applicable
- Toilet seat, if applicable
- Lavatory shelf, if applicable
- Lavatory hand sanitizer container, if applicable
- The Exterior luggage door handles engine bay access,
- Engine/Mechanical access doors and handles
- Window ledges
- Pulls on all blinds
- Emergency roof hatch surfaces
- Emergency window exit levers
- The entire floor of the motor coach including stairs
- All interior glass windows
- First Aid Kit
- Fire Extinguishers
- HVAC Filters – exterior
- HVAC Filters – interior