Privacy Policy

Last modified February 27, 2017


Aloha! Roberts Hawaii has a long tradition of delivering quality services and great experiences to our guests from around the world and our kama’aina.  We recognize your concerns on how your information can be used and shared with others. Roberts Hawaii values your trust that we will use your information for the intended purposes for which it was collected and ensure that necessary steps are taken to protect your personal information while using our site. Your privacy is important to us and we respect your right to keep personal information confidential. By visiting the Roberts Hawaii websites, you are accepting and agreeing to these practices that describes the treatment of information provided or collected on this website.

1. What Types of Information Do We Collect?

We collect your personal information to manage your account and subscriptions, process your order, provide you with requested information, improve and personalize your experience, allow your participation in requested promotions, process your job applications, and provide use of third party sites/platforms such as social media. 

We may automatically collect website usage information when you visit our sites through Google Analytics, a web analysis service provided by Google. This service collects traffic data on site usage behavior, Internet service provider, operating system, browser type, domain name, Internet protocol (IP) address, access times, the website that referred you to us, the Web pages you request, the date and time of those requests and visitor demographics (age, gender and interests) with the use of cookies. Such information is aggregate  

2. How Do We Use Information About You?

We use your information strictly for the following purposes:

  • To optimize and improve our websites, products or services
  • To provide you with the products or services requested
  • To communicate with you about your account or transactions and send you relevant information such as site updates or policy changes
  • To send you offers and promotions for our products or services
  • To provide you with advertising based on your activity on our sites and applications and on third-party sites and applications

3. Do We Share Your Personal Information with Third Parties?

No. We will not share information collected and will not allow any third party to use the Service to track, collect or upload any data that personally identifies an individual such as a name, email address or billing information, or other data that can be reasonably linked to such information.

Except in limited circumstances such as:

  • When you explicitly allow us to share your personal information with another company (Please note that once we share this information, it becomes subject to the other company’s privacy practices)
  • When companies perform services on our behalf for you. However, these companies are prohibited from using your personal information for purposes other than those requested by us or required by law
  • In connection with the sale of a business, to enforce our Terms of Use or rules, to ensure safety and security of our guests and third parties, to protect our rights and property and the rights and property of our guests and third parties, to comply with legal process or in other cases if we believe in good faith that disclosure is required by law

4. Your Control and Choices

We respect your choices regarding our collection, usage and sharing of your information. These may include:

  • You may correct, update or delete your registration account
  • You may choose whether to receive from us offers and promotions for our products and services

You may exercise your choices by contacting Please be aware that by doing so, we may not be able to provide you with the products or services requested. In addition, our products or services may not take into account your interests and preferences.

You may also set your browser to reject cookies. Please be aware that this will affect your ability to perform some functions on our site.

5. Data Security and Integrity

The security, integrity and confidentiality of your information are extremely important to us. Transactions through this website are processed by Fareharbor, a third party online booking system. FareHarbor adheres to all modern security best practices; including, but not limited to, solutions to harden and prevent against XSRF, XSS, SQL injection, and DDoS attacks. FareHarbor does not store or process any cardholder data. All cardholder data is encrypted and transmitted via TLS to Stripe, a Level 1 PCI compliant financial institution. All web servers, applications, and databases reside in FareHarbor’s Virtual Private Cloud (hosted by Amazon Web Services) where each node is restricted to only communicate with the IPs of other nodes in the system. All web servers, databases, and applications are setup, protected, and hardened according to AWS Security best practices. While we have taken significant measures to protect your privacy, no transmission of data over the Internet or any other public network can be guaranteed to be 100% secure. Roberts Hawaii does not guarantee and is under no obligation to protect your information from disclosure. If you prefer not to transmit your credit card information over the internet, you may call our Central Reservations Office toll free at (800) 831-5541.

6. Changes to this Privacy Policy

We may update this privacy policy from time to time to accommodate new technologies, industry practices, and regulations or for other purposes. We encourage you to check the date of our privacy policy when you visit this site for any updates or changes.

7. Comments and Questions

If you have a comment or question about this privacy policy, please contact us at While this site contains links to other sites, we are not responsible for the privacy practices or the content of these. We encourage you to be aware when you leave our sites or applications and to read the privacy policy of other sites that may collect your personal information.