FREQUENTLY ASKED QUESTIONS

If you are flying in to HNL, please check in with one of our Service Agents inside of the Baggage Claim area wearing a Yellow Floral Shirt. If you are unable to locate our Service Agent, please contact our Dispatch Hotline at 808-831-1555 and make your way to the nearest HNL Airport Pre-Arranged Shuttle Pickup Stations. If you are flying in to one of our other Islands, after you collect your luggage, please call our dispatch hotline.

OGG - Collect your luggage and upon exiting baggage claim, proceed RIGHT to the end of the sidewalk to the large commercial parking lot. We will provide a fast and comfortable ride to your lodging destination.

KOA - Collect your luggage and, make your way to the Group Tour Pickup Stations. We will provide a fast and comfortable ride to your lodging destination.

LIH - Collect your luggage and, make your way to the nearest Shuttle/Taxi Pickup Station.

DISPATCH HOTLINE:

Oahu: (808) 831-1555

Maui: (808) 871-6226

Kona: (808) 329-1688

Kauai: (808) 245-9558

Heading to the Airport:

Your confirmation will state the specific pickup location of your hotel/lodging accommodation to head back to the Airport. Please be at the mentioned pickup location at least 10 minutes prior to the scheduled pickup time.

We host a luau Tues, Thurs, Fri, Sat, Sun. We are closed on Mondays & Wednesdays. *Open certain Mondays

We are also closed on January 1st

Please call us to cancel your reservations. Cancellations made 24 hours prior to the day of the luau will be refunded in full. No refunds are available after this deadline. There are no luau tickets issued for each guest who does not show or check-in for the luau on the date booked.

Yes! We do not charge for children 3 years and under. We ask that you have them sit on your lap on the bus if there are no extra seats. At the luau, they are able to sit in their own seat and are given a small plate for the dinner buffet. Unlimited soft drinks are also available. Please bring your own baby carrier or stroller as we do not have any high chairs at the luau.

Yes. Please note, because the luau is on beach you will have to pull the stroller through the sand.

A luau is a social affair in Hawaii with a feast of traditional Hawaiian food and a showcase of traditional Hawaiian and Polynesian dance.

Luau is pronounced “Lou-ow” and is a Hawaiian word signifying an outdoor feast of Hawaiian dishes for family and friends.

In pre-missionary Hawai`i, both special religious occasions and human milestones were observed with feasting. Food in early Hawai`i was very often scarce and precious. What food they had, they shared with each other and with the gods. For feasts and even ordinary meals were important ways of communicating with the gods and one’s fellow man. During the feast or meal, the ancestral gods were usually brought out and they were also given their share of the meal – beyond a ritual offering of the spiritual essence or (aka) of the food.

In old Hawai’i , the `aha`aina feast was both a religious experience and an important part of the early ohana (family) way of life. The food prepared for the feast was precious to the early Hawaiian, for it provided vital source of life’s nourishment from the gods.

Today, the observance of the religious significance of the `aha`aina has all but disappeared and a feast, as it is hosted and celebrated in contemporary times, has become essentially, a purely social affair.

While today’s menu is similar to the food that was served at a traditional `aha`aina, much of the religious significance and symbolism of the foods are usually forgotten.

Yes. Please contact us at 808-949-6626 or toll-free at (800) 367-5655.

At Germaine’s Luau^®, guests can watch and observe, participate when called upon, or join in activities available for everyone.

We do. Please call our reservation office for information and to make a group reservation.

Yes, we are happy to offer special kamaaina rates with a valid local ID. Please call us for more information.

Yes. As long as 1 attendee in your party has a valid local ID, kamaaina rates will apply.

The majority of our tables are picnic style benches. If you require a chair with a back, please contact our reservation office and we will arrange to have one for you.

Depending on your particular package, we offer 3 different seating options.

• Makai Package is non-reserved outer-perimeter seating in Dining Area
• Original Package is non-reserved mid-section seating in Dining Area
• Plumeria Package is reserved VIP seating in Dining Area

Contact us in advance if you have special needs that require reserved seating.

Our luau is located in Kapolei on the beach. We are next to the Barber’s Point Lighthouse. It is approximately 27 miles from Waikiki. See map and directions.

Yes. We recommend making a reservation a couple of days in advance but will accept them up to the day of if there are seats available.

Depending on your particular package, we offer 3 different seating options.

• Makai Package is non-reserved outer-perimeter seating in Dining Area
• Original Package is non-reserved mid-section seating in Dining Area
• Plumeria Package is reserved VIP seating in Dining Area

No.

Yes, provided we have availability. We encourage our guests to confirm and prepay their reservations in advance on the Internet.

We take online orders until 12pm on the day of the Luau. You can call us until 3pm the day of the luau to check if we have seating available for that evening.

Tickets are available on a first-come, first-served basis. We suggest reserving in advance, particularly during the busy summer months. We suggest placing your order at least 24 hours in advance year-round.

Yes, there are 3 different tiered Package Prices

We can order a special “stir fry” dish for you with advanced notice. Then you can go down our buffet line to select any other dish that you may desire.

We will try to accommodate if we are able to.

Yes, although our luau is on the beach, we do have some areas where the sand is more compact. With the assistance of your party, you are able to access this area. We discourage bringing motorized scooters since several have been damaged in the past due to sand getting into the motor. Germaine’s Luau will not be held responsible for any damage.

Please contact us as soon as possible if you are bringing a wheelchair on the bus as we may need to reserve a specialized vehicle with our transportation company and these special buses are not always available.

Please let us know at the time you make your reservations so we can do our best to accommodate.

Yes! Please contact our Special Events department to discuss hosting your event at Germaine’s Luau^®. Call us at (808) 947-1244 ext. 103 or for groups and weddings ask for Aulani toll-free at (800) 367-5655.

Our luau is located in Kapolei on the beach. We are next to the Barber’s Point Lighthouse. It is approximately 27 miles from Waikiki.

Directions:

• Take the H-1 Freeway West. Follow signs to Waianae.
• Leave Freeway on Exit #1 (Campbell Industrial Park),which loops over the freeway and proceed towards ocean on Kalaeloa Blvd. to the very end.
• Turn right on Olai Street and continue until the end of the road, ending in the Germaine’s Luau Parking Lot. Park, lock, & proceed to Welcome Hale to check in.
• Approximate travel time from Waikiki is 45 minutes to 1 hour.

Note: If you are using a GPS system, please do not plug in the name of our business or you will get directions to our Waikiki office. Click on this link if you want to get directions from your specific location.

We suggest a light jacket and comfortable shoes with casual Aloha attire, i.e. a casual Aloha shirt and jeans or shorts.

Parking Gate opens @5:15pm, Check-in opens at 5:30pm, and you can expect to return to Waikiki about 9:30-10pm.

We will notify you by your contact phone number and email address provided when booking with us.

Your admission includes a buffet dinner with beverages and the Polynesian Review show, featuring traditional dances of the islands of Samoa, Tahiti, New Zealand and Hawaii.

We do not, as the dinner is an important part of the luau experience.

Yes. You get unlimited soft drinks and coffee for all packages and the following:

The Makai: 1 Standard Drink Ticket per Adult 21+

The Original: 2 Standard Drink Ticket per Adult 21+

The Plumeria: 3 Standard Drink Tickets per Adult 21+ or 3 Drink Tickets (redeemable for any non-alcoholic beverage) for Jrs or Children

Our buffet features a combination of traditional Island dishes and continental fare. To quench your thirst, there is everything from fruit punch and soft drinks to Germaine’s special Mai Tai’s and Blue Hawaii’s! Our full menu is viewable here.

Our caterers can prepare a “Vegetable stir-fry” entree, with at least 24 hour advanced notification. Please note that we do not offer any other menu substitutions or special meals. You are still able to select any other menu item in the buffet that you choose. A “Menu Ingredients” list can be emailed to you upon request to assist you in making your selections from the rest of our menu items in our buffet.

We are a 45-minute drive from Waikiki.

When will I arrive home?

You will arrive back in Waikiki between 9pm-10pm.

There are pre-determined designated Hotels for pick-up throughout Waikiki. If there is not a designate pick-up at the hotel you’re staying at, we will arrange for pick-up at a nearby location which is normally within a 5 minute walk.

Yes. Gates open at 5:15 pm. On-site parking fee is $5.00(cash only) per vehicle

We offer round-trip motor-coach transportation from Waikiki if selected. However, you can also drive out to the Luau Site if you choose to do so. On-site parking fee is $5.00(cash only) per vehicle

On-site parking fee is $5.00(cash only) per vehicle