• If you require any special accommodations due to disability, please include them under the comment section at the time of booking.
• If you require a wheelchair accessible vehicle, the type of wheelchair must be specified in the comments section when booking online or by directly calling Roberts Hawaii. Due to limited availability, we require ADA vehicle reservations to be made a minimum of 48 hours prior to the date and time of service.
• We make all reasonable attempts to accommodate the needs of disabled travelers.
• Hanauma Bay provides ADA-accessible restrooms and pathways to the beach lookout area.
• While the main facilities are wheelchair accessible, please note that beach access may be limited due to natural terrain.

• Each Kamaʻāina or Active Military ticket holder must present a valid Hawaiʻi ID or U.S. Military ID, respectively at pickup in Waikiki.
• Discount does not apply to guests accompanied by Kamaʻāina or active military members. Each passenger must presents a valid Hawaiʻi or U.S. Military ID, as listed above.
• Acceptable proof of Hawai‘i residency for Kama'aina includes current: Hawai‘i Driver’s License, Hawai‘i State ID, or Hawai‘i School Student ID.
• Although Tickets to Hanauma Bay is free for eligible guests (Kama'aina & Active Military Guests), transportation and other activities are not included and require separate payment.

• Hanauma Bay is closed on Mondays & Tuesdays
• HBay Tickets and Transportation included with all packages.
• Please bring a valid government-issued photo ID (NO COPIES).
• Moderate walking – please wear comfortable shoes and dress appropriately.
• Please bring extra clothes and a towels to ensure our vehicles remain clean. Guests must be dry before boarding.
• As a Marine Life Conservation District, touching or standing on coral, feeding fish, or removing any natural items is strictly prohibited.
• Lockers, restrooms, showers, and changing stations are available at the preserve.
• All visitors are required to watch a short educational safety video. Roberts Hawaii guests will view this video during the ride to Hanauma Bay, allowing them to bypass the viewing line and head straight into the bay to enjoy their visit.
• Transportation to/from the Honolulu Zoo is not included.

For the safety of guests and the preservation of Hanauma Bay, the following are not allowed:

• Alcohol or glass containers
• Beach umbrellas, large tents, or oversized coolers
• Non–reef-safe sunscreen
• Smoking, vaping, or e-cigarettes
• Pets or animals (service animals permitted)

• Swimwear – Come dressed or bring a change of clothes.
• Towel & extra clothes – Guests must be dry before boarding the return vehicle.
• Reef-safe sunscreen – Protect your skin and help preserve the bay’s delicate ecosystem.
• Comfortable shoes – Moderate walking required along trails and pathways.
• Water & snacks – Keep hydrated (outside food, non-alcoholic drink and small coolers allowed. No glass bottles or containers). Food Concession is near the entrance at the top.
• Credit Card – For food concession, lockers, snorkel rentals, and any personal purchases. No cash accepted.
• Light jacket or cover-up – Optional, for comfort after swimming as our vehicles are air conditioned.
• Items may be stored under the vehicle during transport (i.e. Beach Chairs, Small Cooler) but must be compact.

To ensure a quick and efficient service to Hanauma Bay Nature Preserve we have TWO (2) designated routes, HONU & KAI that pickup throughout Waikiki at designated times. Please review the schedule carefully to ensure you are selecting the time that best fits your itinerary and lodging.

HONU ROUTE: Ala Moana Hotel • ABC Store #83 • Ka La'i Waikiki • Hyatt Regency Waikiki Beach Resort

• 6:15 AM
• 8:15 AM
• 9:35 AM
• 11:00 AM

Return Times:

• 10:20 AM
• 12:30 PM
• 1:45 PM
• 3:20 PM

KAI ROUTE: Hotel La Croix • Seaside Avenue - Ross Dress for Less • Waikiki Beach Marriott Resort & Spa

• 7:00 AM
• 8:45 AM
• 10:05 AM
• 11:25 AM

Return Times:

• 10:45 AM
• 12:05 PM
• 1:40 PM
• 3:15 PM

Please note: If a return time is not chosen at time of booking, you will be automatically booked in to the next available return shuttle time at least 3 hours after your arrival to Hanauma Bay.