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Information Regarding COVID-19 Coronavirus



Mandatory 14-Day Quarantine

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Passenger and employee safety is our top priority.  On March 18, 2020, we temporarily suspended all tours as a preemptive measure to curtail the spread of COVID-19 into the community.

Please be advised, at this timeGovernor David Ige has implemented a 10-day self-quarantine for everyone arriving to Hawaii.  However, effective October 15, Governor Ige has approved the Hawaii pre-travel testing program providing travelers with an alternative to the 10-day mandatory quarantine.  Click Here for more information on the State of Hawaii’s Safe Travels Program. 

  • Hawaii’s pre-travel testing program will launch on October 15, and it provides travelers with an alternative to the 10-day mandatory quarantine
  • The state of Hawaii’s Department of Health has added a trusted testing and travel partner page listing the ONLY partners travelers may use to obtain a COVID-19 test:
  • Beginning October 15, Maui County (Maui, Molokai, Lanai) and Kauai will allow inter-county travel. This includes travel between Kauai, Oahu, and Maui County. Travelers will need to follow similar procedures as the 72 hour pre-travel testing protocol (more information to follow). Hawaii County is still under the 14-day inter-county travel quarantine and not participating at this time. There is no inter-county quarantine in place for travelers to Oahu.
  • Hawaii County will allow trans-pac travelers to arrive as part of the Safe Travels program on October 15, however out-of-state travelers who have chosen to participate in the state’s pre-test program will now be required to take a County administered COVID-19 test upon arrival to Hawaii Island. The tests will be administered at all three airports: Ellison Onizuka International Airport at Keahole,
    Waimea-Kohala Airport, and Hilo International Airport.
  • Kauai and Maui Counties will be implementing a volunteer secondary test for trans-pac travelers upon arrival.
  • Learn More about the 14th supplementary emergency proclamation.

Our employees look forward to sharing our Hawaii with you and remain informed so that they are prepared to address your concerns.  As the situation around novel coronavirus (COVID-19) continues to evolve, we are doing everything we can to ensure your travel safety and provide maximum flexibility.

Roberts Hawaii Guidelines follow the procedures set by the (CDC) Center for Disease Control and Prevention by routinely cleaning all our vehicles with enhanced sanitizing spray disinfectant throughout our vehicles, including touchpoints such as handrails, driver areas, and poles.  We continue to operate private airport transfers on all islands and effective November 1, 2020, we will restart our “shared” airport transfers.  Our staff is prepared to field your inquiries at [email protected] or (808) 539-9400.  Should you need to adjust reservations made through another travel site, please contact them for assistance.


A list of restaurants that are available for take-out, curbside pick-up and delivery is available at Food-a-Go-Go.

If you have essential travel to Oahu, centrally-located Waikiki Monarch Hotel is currently open and available for reservations.


We appreciate our guests and have refunded the reservations that were affected.  Thank you in advance for your patience while banking institutions process your refunds.  If you have further questions, please contact [email protected] or (808) 539-9400.






  • All One-Day tours – Temporarily closed


List last updated 10:00am, October 15, 2020