Roberts Hawaii

Contact our Career Office

We offer competitive pay and great benefits, including:

• Medical/Dental/Vision
• 401K with Company Matching
• Flexible Benefits Plan
• Disability Insurance
• Employee Discounts
• Employee Referral Bonuses

We are an employee-owned company so you have the potential to earn shares in the company and become an official ‘owner’ of the company.

You can contact our career office directly at HR@robertshawaii.com, or complete the below information & let one of our Human Resources Representatives contact you.

Join our Family of Companies

Roberts Hawaii, Inc. invites you to join our Family of Companies on the various Hawaiian Islands such as-Oahu, our main corporate office, Kauai, Maui, Big Island-Hilo and Big Island-Kona. As one of the largest Tour & Transportation companies in Hawaii we offer opportunities for career development and a very generous benefit package.

Come in to our offices, Monday – Friday between 9:00AM – 3:30PM. We do Immediate Interviews.

Applications   (click to download application)

• Drivers/Mechanics
• Other Positions

Positions Available – Oahu   (click to view description)

Positions Available – Maui   

• Operations Manager
• School Bus Admin. Lead
• Maintenance Admin
• Trainer
• SB Driver
• WB Driver
• FE Driver
• RTT MPT Driver
• RTT Dispatchers
• RTT Maintenance

Positions Available – Kauai   

• SB Driver
• RTT Driver

Positions Available – Hilo   

• Trainer
• FE Driver
• Hele On Driver
• SB Driver

Positions Available – Kona   

• WB Driver
• FE Driver
• SB Driver
• Maintenance
• FE Narrator
• SPED Van Driver
• SB Aide

Position Descriptions

Airport

Ali’i Kai Catamaran / Waikiki Ocean Club

Host/Hostess (Ali’i Kai Catamaran)

Position Summary:
This position is responsible for the enjoyment, comfort, safety and participation of all passengers. This position also ensures the delivery of the highest quality of customer excellence and “ALOHA” to all passengers.

Essential Duties and Responsibilities:

• Learning the vital duties of a Host / Hostess
  • Duties include (depending on daily assignment):
    • Set-Up (See SOP – Set-Up)
    • Dispatching (See SOP – Dispatcher)
    • Key Staffer (See SOP – Key Staffer)
    • Base (See SOP – Base)
• Dispatching
  • Pickup at hotels – greeting passengers, informing them of procedures on board vessel
  • Disembarkation of passengers – greeting and assisting with boarding
• Daily duties:
  • Setup of Makahiki and Hale O Ke Kai decks
  • Fill condiments
  • Cocktail service
  • Check schedules and assignments
  • Attend pre-sail meeting to learn of any last minute changes
  • Properly greet and seat passengers
  • Bussing tables
  • Servicing assigned area
  • Encouraging passengers to participate in activities
  • Participate in the Polynesian / Dance segment as assigned
  • Delivery of the “ALOHA” Spirit
  • Clean up of vessel – post cruise
• This position also ensures the delivery of the highest quality of customer service and “Aloha to all our guests
• Participate in all training sessions
• Attend all meetings
• Any and all additional duties as assigned

Requirements:

• Minimum age to serve Liquor
• High School diploma or GED equivalent
• Working knowledge of the Hawaiian Language
• Able to lift up to 50 pounds
• Able to perform simple math functions (add, subtract, multiply, divide)
• Strong communication and interpersonal skills
• A SMILE

Specified Skills, Aptitudes & Abilities:

• Able to lift push, pull 50 + pounds
• Able to deal with large diverse groups
• May require riding on bus to and from hotels – Dispatching
• Working on vessel – must be able to handle movement
• Able to process payments for beverages
• Must be able to work a flexible schedule

Corporate Office

Group Coordinator

This position is the primary contact in the Groups Department for inquiries received via the website, emails, and phone calls. Group Coordinators also work in support of Sales Managers. A strong focus is required for providing excellent customer satisfaction and efficient communication with internal departments, vendors and customers in accordance with Company’s guidelines. Event requirements are coordinated and detailed in a contract prepared by Group Coordinators. The file is then closed out and prepared for final billing for the Accounting Department.

Major Responsibilities:

• Answers incoming phone calls and handles in a professional manner
• Responds to email, web and fax correspondence in a timely manner
• Works with customers group itinerary and develop a contract
• Able to cost the itinerary needs from a customer
• Have knowledge of company products and all pricing
• Able to calculate mark ups, discounts and commissions when necessary
• Update internal systems with customer reservations, changes and updates
• Strong communication and promote a positive relationship with Operations, Reservations, Sales, Marketing and Accounting
• Follow up on outstanding inquiries, payments due and contracts
• Check availability and block outside services with Operations and suppliers statewide
• Input all group information into system for forecasting purposes
• Process payments including credit card transactions, checks, wire transfers as needed
• Attends training meetings to improve customer service, software, activities, new products as needed
• Respond to Groups Reservations request in a timely manner and with a professional tone of ALOHA
• Input and reconfirm all reservations
• Escalates customer issues and works with Groups Assistant Manager or Director of Reservations for resolution and to avoid reoccurrence
• Reconfirm upcoming group services
• Prepares final manifests related to Group file
• Supports cruise ship turn around days
• Greets and supports customers in the field as needed
• Other duties as required and assigned

Requirements:

• High school diploma
• Experience in the hospitality industry in Hawaii (i.e. Concierge/ Travel Agent, etc.)
• Able to type a minimum of 40 wpm accurately
• Strong customer service ethic
• Possess a pleasant demeanor and tone of voice
• Computer literate and proficient with Outlook, Internet, Word, Excel
• Statewide knowledge and familiarity with islands, resort areas, hotels, activities, harbors, airports, etc.
• Able to work a flexible work schedule including nights and weekend hours
• Able to add, subtract and multiply manually and within Excel for costing and mark up back up
• Able to read, write and communicate clearly and effectively
• Able to multi-task and prioritize according to an ever changing work load and business demands
• Able to work in a fast-paced environment
• Able to sit for long periods of time
• Work requires extended time performing computer and phone work
• Bi-lingual candidates are desired

Director of Marketing

Responsible for developing and improving the brand and image of Roberts Hawaii. This individual works in conjunction with other department managers to develop and implement strategies and tactics to drive revenue and is also responsible for hands on planning and execution of all marketing strategies and associates tactics.

Essential Duties and Responsibilities:

• Develop and layout a marketing plan each year.
  • Responsible for short and long range planning and problem solving for the marketing department
  • Develop preliminary marketing media schedule to include month to month breakdown for Print, Radio, TV,
    on-line and any other means of marketing communications in support of the overall marketing strategy.
• Forecast, manage and adhere to a department operating budget.
  • Includes pricing, material acquisition, promotional expenditures, staffing, supplies etc.
• Monitor and track promotional requests to include trade agreements, industry related and community programs.
• Assist the VP of Sales and Marketing Strategy with PR communication and development.
• Assist the VP of Sales and Marketing Strategy with ESOP administration and employee communication to include internal PR communication and information dissemination.
• Assist VP of Sales and Marketing Strategy in developing executing and monitoring viability of new products as well as analyzing existing products in the marketplace.
• Manage and serve as liaison to outside marketing, vendor and advertising agencies.
  • Procure bids for marketing print jobs
• Responsible for all advertising, media relations and the evaluation and selection of promotional placements.
  • Cultivate and participate with members of the media to trade opportunities to promote the resort.
• Develop, implement and constantly evaluate key performance indicators that measure all aspects of revenue generation.
• Manage marketing department personnel, job flow and assignments including but not limited to
  • Creative design
  • Job request review and trafficking schedule
  • Press Release copywriting
  • Copywriting
  • Photography
  • Contract administration
  • Collateral and Advertising fulfillment
  • Invoice review and payment submissions for payment. Final approval by VP of Sales and Marketing Strategy.
• Measure marketing campaign and program results to determine effectiveness, retention and life cycle to ensure program or campaign is continually meeting the needs of revenue generation.
• Research, develop and implement a variety of innovative programs and communication methods that will attract customers and prospects to Roberts Hawaii for single and multi-purchase opportunities.
• Manage external electronic marketing efforts and the Robert’s Hawaii website to inform and attract customers and guests. Engage third party extranet distribution partnerships.
• Work in conjunction with the unit (event or activity) managers to establish a vehicle to monitor and measure success of marketing programs, customer satisfaction and program utilization.
• Insure that all projects and associated expenditures stay within budget and delivered within directed timelines.
• Provide VP of Sales and Marketing a monthly recap report of all department activity and associated results.
• Other duties as assigned.

Accountability:

• Contribute to and attain Marketing Plan objectives
• Manage Marketing initiatives to insure that all expenditures are recorded and fall in line with assigned Marketing Budget.
• Prepare monthly updates outlining marketing initiatives in support of sales goals and objectives by Market Segmentation

Requirements:

• Experience: Minimum 5 years in a hospitality related industry with proven performance in all aspects of Sales and Marketing of which a minimum of 2 years involve hospitality related Marketing activity.
• Education: Bachelors Degree preferred in Hospitality Management, Marketing Management and/or extensive experience in the related fields as listed above.
• Proficiency using computers and a variety of software packages.
• Valid driver’s license and access to a properly insured vehicle.

Communications Demands:

• Position requires communicating effectively orally and in writing; speaking before groups; giving instructions and directions to others; and seeking information from a variety of sources.

Mental and Physical Demands:

• Duties require the use of considerable initiative, judgment, and working under minimal direction. Position requires working under deadlines or pressure; dealing with people and situations involving complex issues; and establishing cooperative and productive work relationships. Requires travel to various locations and sites.

Culinary

Cook (P/T)

The purpose of this position is to verify the quantity of food prepared will be sufficient for the number of passengers on vessel. This position also ensures the quality of food prepared – following all Health Standards, OSHA, etc. Delivers a quality product to our passengers, clients, vendors, etc.

Essential Duties and Responsibilities:

• Receives passenger counts from reservation
  • Using count – calculates amount of food needing to be prepared
  • Briefs / assigns / directs various individual – galley prep, pantry staff in the preparation of food items –
    peeling / cutting potatoes, onions, meats, etc.
  • Sets up seasonings, meats, vegetables, etc. to start cooking process
    • Wash, cut prepare foods designated for cooking
    • Measures ingredients required for specific food items being prepared
    • Pre-cook items that will be used later
    • Trains staff as needed in kitchen and food prep safety
• Set up prep station – ensure all counters are wiped down & clean before starting preparation of food
• Ensures all kitchen staff follows proper food prep and safety regulations
• Prepares food for Alii Kai Catamaran dinner service
• At completion of food preparation
  • Ensures all counters cleaned and wiped down
  • Utensils washed and put away
  • Scraps disposed of
• Assists in other areas when short staffed
• Attends all briefings, meetings, training
• Other duties as assigned

Requirements:

• High School diploma or GED
• 5 years experience in a kitchen setting
• Knowledge of techniques and equipment for food preparation
• Able to lift, push, pull up to 50 pounds and on occasion 70 pounds
• Do simple calculations – subtract, add, multiply

Specified Skills, Aptitudes & Abilities:

• Work a flexible shift – weekends, holidays , etc.
• Able to follow directions
• Listen and understand information and ideas presented through spoken or written directions
• Communicate effectively with management & employees
• Analyze information and evaluate results to chose the best solution and solve problems

Dispatch

Dispatch Clerk

This position is responsible for accurately calculating and inputting driver hours, preparing routes for reservations, and effectively communicating with various customers, vendors, and co-workers.

Essential Duties and Responsibilities:

• Maintaining Driver Hours
  • Reconcile trip sheets
  • Calculate driver hours – ensure accuracy
  • Input driver hours into system (J40)
  • Uphold compliance with Hours-of-Service Regulations
• Route reservations
  • Determine effective routing for upcoming reservations
  • Determine number of vehicles required for reservations, if not requested by vendors
  • Familiar with routes
    • Know points of interest that each tours provides
    • Pick-up and drop-off locations for Waikiki Hotels (See Pick-up and Drop-off locations sheets by HATS dispatcher)
    • Baggage and Lobby areas at the Airport with corresponding pick-up and drop-off locations
• Communicate with others
  • Make and confirm customer reservations
  • Work with vendors to ensure their needs are met
  • Inform drivers of when to report for work, routing information, and any updates
• Other duties as assigned

Requirements:

• Attend job related trainings and meetings as required
• Knowledgeable of major Waikiki hotels
• Capable of reading and writing in English
• Skill Requirement
  • Judgment and Decision Making – Prioritizing work and effectively allocate personnel and services
  • Service Orientation – Modeling and providing service excellence
  • People Skills – Knowledgeable in dealing with people and situations involving complex issues
  • Computer Literate – Typing, inputting, etc.

Specified Skills, Aptitudes & Abilities:

• Must be able to work in a fast pace environment
• Able to attend, process, and perform various actions at the same time

Goals:

• To promote Roberts Hawaii as the transportation company of choice
• To encourage safety and reliability
• Ensure the delivery of service excellence and the Spirit of Aloha
• Encourage the core values of: Lokahi, Ha’aheo and Kina’ole (Teamwork, Pride and Flawlessness)

Magic of Polynesia

Showroom Server

The purpose of this position is to serve all guests in a timely fashion and to ensure the highest standard of service excellence is delivered in a professional manger.

Essential Duties and Responsibilities:

• Pre-show
  • Set of dining area
    • Align chairs and table according to server map
    • Cover w/tablecloths
    • Set up utensils, plates, condiments, candles, etc.
    • Ensure supplies are adequate – replenish as needed
    • Set up of side area – coffee machines (regular/decaf) and monitor
• Assist with seating of assigned area
• Dinner Service – ensure proper dinner given to Deluxe and / or Standard
• Refill, water, juice, coffee
• Bus Tables
• Post Show
  • Clear sections
  • Put up chairs
  • Pick up trash
  • Clean side area
  • Place curtains block 300 level
  • Recheck duty list to ensure all are completed
• Other related duties as assigned
• Attend all briefings, meetings, trainings

Requirements:

• High School Diploma or GED
• Follow instructions – oral and / or in writing
• Must be able to read, write, converse in English
• Able to lift up to 50 pounds
• Familiar working in a dining atmosphere a plus
• Understands simple

Specified Skills, Aptitudes & Abilities:

• Work a flexible schedule – evenings, weekends, holidays
• Takes the initiative to accomplish tasks
• Works in a Team atmosphere

Hawaiian Monarch Hotel

Hotel Maintenance

This position is responsible for the maintenance at a hotel. This is a F/T position that requires ability to be flexible with work schedule (able to work weekends and holidays).

Requirements:

• Less than high school or up to one month related experience or training, or equivalent combination of education and experience
• Have own tools
• Knowledge in repairs
• Preventive maintenance
• Maintenance experience in plumbing, refrigerator, electrical, A/C, tiling, painting, bathroom fixtures, etc.
• Team player
• Excellent customer service

Transportation

Drivers (All Islands)

We are looking for drivers that want an exciting opportunity with a local company with 70 years of history here in Hawaii. Great potential for growth with a long-lasting future!

Requirements:

• Minimum age – 21 years old
• Must bring current driver’s license and a current traffic abstract (for type 3 licenses) or Hawaii Driver History (for CDL drivers) for interviews. Those without driving history in Hawaii must obtain records from their respective states/territories.
• Good communication skills

Japanese Speaking Driver

Provide safe, prompt and efficient transportation to the company’s customers. Work with dispatchers to ensure exceptional customer service to the company’s customers. Provide narration in Japanese to customers about the island and community. Obtain appropriate documents to meet Department of Transportation regulations and ensure documents remain current.

Essential Duties and Responsibilities:

• Keep current (and submit) essential documents necessary to maintain drivers eligibility
• Call in daily for start time for work the next day
• Perform a systematic and thorough pre-trip inspection of the vehicle to be driven. Complete a Driver’s Inspection Report
• Drive the vehicle in compliance with company policies, state and federal laws controlling the operation of motor vehicles. Use courteous driving practices when operating the vehicle
• Utilize radios to communicate with Dispatchers to determine scheduling of trips. Follow directions from dispatchers and keep dispatch advised of any changes in Driver Dispatch Order
• Ensure promptness for all trips
• Greet and welcome customers in Japanese to the community. Maintain professional and courteous conduct during transport of customers
• Communicate to customers the guidelines for behavior during transport. Provide narration and announcements in a clear and friendly manner
• Assist customers when boarding or alighting from the vehicle
• Drivers are responsible for loading and unloading baggage and items belonging to clients being transported. Drivers must comply with FAA regulations in the handling of luggage at the airport
• Complete Trip Sheets for each assigned movement
• Drivers are responsible for fueling (and recording fuel usage) and washing of company equipment when necessary
• Notify Dispatch Operations of any changes in trip route or schedule. Receive prior authorization from Dispatch Operations for planned deviations
• Provide narration of information, interesting facts and history of local area. Work with Tour Directors, Interpreters and Narrators to point out important locations and to relate stories of the community
• Collect coupons, vouchers and monies and provide receipts to customers, when necessary
• Perform post-inspections of vehicle after trip is completed. Refuel vehicle. Clean the exterior and interior of the vehicle
• Complete a Vehicle Accident Report and follow company policies in the event of an accident
• Inform management of any changes in availability
• Acquire a thorough understanding of company products. Participate in continuing education and training sessions as assigned
• Assume additional related responsibilities as assigned

Requirements:

• High school degree or equivalent
• Fluency in Japanese / English
• Experience driving in the transportation industry preferred
• Ability to perform simple math functions
• Valid Type 3 or 4 Driver’s License. Commercial Driver’s License (CDL) required for some vehicles
• Current Traffic Abstract
• Current Criminal Abstract
• DOT Physical Examination Card and Long Form
• Must know First Aid and CPR

Communications Demands:

• Requires communicating orally with people of diverse backgrounds and speaking confidently before groups
• Relating information and narrating stories about the community
• Giving instructions and directions to others
• Must be able to read, write, speak and understand English

Mental and Physical Demands:

• Position requires working under deadlines or pressure
• Requires expertise in dealing with people and situations involving complex issues
• Bending, stooping, reaching overhead and occasional climbing; and sitting in one position for extended period of time
• Must be able to lift 50 plus pounds
• Able to work with fumes, noise, frequent travel and other conditions present in the vehicles environment
• Requires compliance with the company Substance Abuse Policy and Department of Transportation regulations

School Bus Aide

This position is responsible for providing service excellence as they supervise the transportation of student passengers and ensure their safety. They are also responsible for the cleanliness of the vehicle.

Essential Duties and Responsibilities:

• Clean and properly maintained uniforms and required ID’s should be worn for all work related activities and trainings
• Maintaining and appropriately distribute paperwork
  • Complete daily timesheets
  • Accurately record attendance
  • Complete incidents forms when problems arise
• Transportation of students
  • Know the route for pick-up and drop-off of students and able to give driving directions as needed
  • Review students appearance and report any changes in appearance
  • Ensure students are buckled in securely
  • Load and secure wheelchairs as instructed
  • Off load students at correct destination and to authorized person
  • Liaison between home and school when absent occurs, changes in release, or when problems occurred during transport
  • Assist driver in advising and observing dangerous conditions

Requirements:

• Minimum of 18 years old
• Must be able to read, write, speak and understand English
• Attend all trainings and meetings as required and needed
• Current and clean criminal abstract (obtained annual)
• Negative TB test result (obtained every 2 years)
• CPR and First Aid Certified
• Must be able to work flexible split shifts

Specified Skills, Aptitudes & Abilities:

• Lifting/pushing items regularly of 50 pounds and occasionally up to 70 pounds
• Ability to stoop, bend, lift, reach
• Able to work with moderate noise levels and vehicle fumes
• Capable of adding, subtracting, multiplying, dividing and telling time
• Carries out instructions given orally, written or diagram form
• To securely transport students in a clean and safe environment while providing service excellence to students, school and community
• Ensure the delivery of service excellence and the Spirit of Aloha
• Encourage the core values of: Lokahi, Ha’aheo and Kina’ole (Teamwork, Pride and Flawlessness)
• Skill Requirement
  • Critical Thinking – Able to read, analyze and interpret manuals
  • Judgment and Decision Making – Quickly evaluate and implement solutions to problems as they arise
  • Service Orientation – Address the needs of students with disabilities with the Aloha Spirit
• People Skills – Communicate effectively on various levels

SPED Van Driver

This position is responsible for the safe transportation of students from various pickup sites to final destination in a timely manner. This position ensures the reliability of vehicles used in the transportation of students and the deliverance of service excellence to all vendors, passengers, clients.

Essential Duties and Responsibilities:

• Communicate Daily with Office
• Do a daily pre-check of vehicle before starting run and post check on completion of run
• Upkeep of vehicle is responsibility of driver – washing (weekly), detailing (2 hours monthly)
• Follow rules / regulations that govern personal appearance, conduct, use of vehicles, etc.
• Set up routes / times of pick up with parents
• Know rules that apply to pick up and release of students
• Learn and complete all forms that are required for reporting occurrences on / off vehicles, observation of child (markings, bruises, etc.), problems that transpire on bus (ST15) – Report to Supervisor
• Complete Time Sheets, Rider Counts – turn in daily
• Meets all requirements of position on a regular basis – passing of DOT Physical, yearly updates of Traffic Abstract or Hawaii Driver History Record & Criminal Abstracts, State Fingerprint Abstract, TB tests, random testing, etc.

Bus Driver Schedule:
Monday – Fridays
Split shifts:
AM (approximately 5:30am – 8:30am)
PM (approximately 1:30pm – 3:00pm)

You must be able to complete both shifts
20-30 hours/week

Requirement:

• High School diploma or GED, or one to three months related experience and/or training or equivalent combination of education and experience
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions and procedure manuals
• Able to speak effectively and communicate on several levels (adults, children, management)
• Able to pass a pre-employment drug screen, DOT physical
• Valid driver’s license, clean Traffic Abstract or Hawaii Driver History Record and Criminal Abstract
• Ability to upgrade to CDL
• Pass DDC (Defensive Driving Course)L
• Learn and pass test on Title 19
• Able to work flexible shifts – 24/7 availability for Midday and Late runs
• Minimum age to drive – 21 years old

Specified Skills, Aptitudes & Abilities:

• Lifting/pushing items regularly of 50 pounds and occasionally up to 70 pounds
• Ability to use common sense understanding to carry out instructions furnished in written, oral, diagram form and solve problems
• Able to speak before various groups and communicate instructional information
• The State DOT’s (Dept. of Transportation) Motor vehicle Safety Office when they conduct roadside inspections, require the driver to have a good enough command of English to communicate with examiners