Roberts Hawaii

Contact our Career Office

We offer competitive pay and great benefits, including:

• Medical/Dental/Vision
• 401K with Company Matching
• Flexible Benefits Plan
• Disability Insurance
• Employee Discounts
• Employee Referral Bonuses

We are an employee-owned company so you have the potential to earn shares in the company and become an official ‘owner’ of the company.

You can contact our career office directly at HR@robertshawaii.com, or complete the below information & let one of our Human Resources Representatives contact you.

Join our Family of Companies

Roberts Hawaii, Inc. invites you to join our Family of Companies. As one of the largest Tour & Transportation companies in Hawaii we offer opportunities for career development and a very generous benefit package.

Come in to our office, Monday – Friday between 9:00AM – 3:30PM.
We do Immediate Interviews.

Roberts Hawaii, Inc.
680 Iwilei Road, Suite 700
Honolulu, HI 96817

Applications   (click to download application)

• Drivers/Mechanics
• Other Positions

Positions Available   (click to view description)

• Drivers (All Islands)
• Captain / Supervisor
• Japanese Narrator / Crew / Cashier
• Diver – Instructor
• Operations Manager (Kailua-Kona)
• Bartender
• Spotlight Operator
• Corporate Receptionist
• Dispatcher
• IT Analyst
• Japanese Speaking Driver
• Deckhand
• Safety Administrator
• Administrative Assistant

Position Descriptions

Drivers (All Islands)

We are looking for drivers that want an exciting opportunity with a local company with 70 years of history here in Hawaii. Great potential for growth with a long-lasting future!

Requirements:

• Minimum age – 21 years old
• Must bring current driver’s license and a current traffic abstract (for type 3 licenses) or Hawaii Driver History (for CDL drivers) for interviews. Those without driving history in Hawaii must obtain records from their respective states/territories.
• Good communication skills

Captain / Supervisor

This position is responsible for operating the vessel in a professional manner while underway and assures the safety and comfort of all passengers onboard. This individual works with the cruise director to provide the best possible product and assist management in the application of company policies and procedures and in the delivery of quality service.

Essential Duties and Responsibilities:

• Captain of all vessels and supervisor of PT captains, 1st mates
• Directives are received from Vessels Maintenance Manager and Operations Manager
• Meet with Manager for instructions and discusses any problems that need to be addressed
• Check condition of mooring lines and exterior of vessel
• Review ships logs and ensure all entries are properly documented
• Communicate with 1st mate for updates and obtain his report on overall condition of vessel
• Confirm weather, sea conditions and consult with CD / Manager on board for any changes and/or recommendations
• Departure:
• Prepare for Departure – working with deckhands (via radio), release of mooring lines, etc.
• Ensure safe departure – watching for harbor traffic, constantly on the lookout for other vessels during sail
• Keep a look out for changing weather conditions
• Return to Pier
• Maneuver vessel safely back to harbor – watching for harbor traffic
• Keep in contact with deckhands to ensure safely moored on back to pier
• Once safely docked assist with other departments as needed for safe debarkation of passengers
• Report to Maintenance Manager for scheduled maintenance days
• Work with maintenance crew on daily pre-flights and projects
• Attended all training, inspections, meetings
• Other duties as needed and/or assigned

Requirements:

• Hold a 100 ton marine licenses with 3 issues or more (15 years)
• 5 years or more experience in captaining a vessel in local waters
• General knowledge of diesel engines
• CPR / First Aide certified w/intention to attain defibrillator certification within 6 months of hire
• High School Diploma or general education degree (GED), or one to three months related experience and/or training or equivalent combination of education and experience
• Posses a current ocean operator’s license with tonnage equal to or exceeding the vessel’s tonnage
• Some experience in the marine industry, mechanical, electrical and hydraulics
• Working knowledge of the Hawaiian Island waters and its navigable waterways
• Japanese / English speaking – fluent

Specified Skill, Aptitudes & Abilities:

• Able to speak effectively before groups of customers or team members
• Ability to respond to inquires and/or complaints from customers
• Able to read and interpret documents such as safety rules, operating and maintenance instructions and procedure manuals
• General Knowledge in marine maintenance
• General Knowledge in USCG, Federal, State and local marine laws
• Knowledge in Marine Safety and Security regulations
• Basic use of computer applications (format letters, use of email)
• Strong interpersonal skills
• Able to lift, push pull 50+ pounds and on occasion 70 pounds
• Able to deal with a diverse group of people
• Able to deal with problem and emergency situations in a calm, professional manner
• Must be able to handle open sea movement of vessel
• Work in an environment with moderate noise levels (groups, vessel engine)
• Involves frequent bending, stooping, lifting, good manual dexterity
• Able to work a flexible schedule

Japanese Narrator / Crew / Cashier

This position is multi-purposed – it covers assisting the divers, crew as well as the point of sale on the vessel. Individual is responsible for the enjoyment, comfort, safety and participation of all foreign passengers. This position also ensures the delivery of the highest quality of customer excellence and “ALOHA” to all passengers.

Essential Duties and Responsibilities:

• Interpreter for our foreign guests/passengers groups
• Interpret all procedures and safety precaution for our foreign national guests:
• Give detailed explanation on safety procedures
• Use of flotation devices in case of an emergency
• Instructions on various activities offered
• Assist Captain / divers in use of equipment as needed
• Assisting passengers with equipment
• Daily duties:
• Check counts for the day and orders lunches for group
• Food Service
• Review scheduling for arrivals / departures
• Attend pre-sail meeting to learn of any last minute changes
• Properly greet and seat passengers
• Servicing assigned area
• Selling products on board ship
• Operating cash register
• Balancing till at end of day
• Checking all cash receipts
• Encouraging passengers to participate in activities
• Delivery of the “ALOHA” Spirit
• Clean up of vessel – post cruise
• This position also ensures the delivery of the highest quality of customer service and “Aloha to all our guests
• Participate in all training sessions
• Attend all meetings
• Any and all related duties as assigned

Requirements:

• Japanese / English speaking preferred
• High School diploma or GED equivalent
• Able to lift up to 50 pounds
• Able to perform simple math functions (add, subtract, multiply, divide)
• 1 – 2 years cashiering experience
• Strong communication and interpersonal skills

Specified Skill, Aptitudes & Abilities:

• Able to deal with large diverse groups
• Working on vessel – must be able to handle movement
• Must be able to work a flexible schedule

Diver – Instructor

The purpose of this position is assist/teach guest to enjoy the diving experience in a controlled safe environment. Individuals will distribute and maintain equipment and deliver excellent service standards set by company.

Essential Duties and Responsibilities:

• Independently teach individuals in use of diving equipment
• Assist in putting on scuba gear – tanks, masks, suits, etc.
• Instruct individuals in use of equipment
• Instruct individuals in safety precautions, signals, time limits, etc.
• Answer all questions and inquires in a professional manner
• Knowledge of emergency procedures on vessel – able to narrate safety features and emergency procedures to passengers
• Assist with equipment maintenance
• Set up of equipment ensure all tanks are full, masks – cleaned, suits in proper repair
• Breakdown – proper storage of equipment, refilling of tanks, rinsing / cleaning of suits
• Assist with vessel maintenance as needed
• Attend all meetings, briefings, training
• Other related duties as assigned

Requirements:

• PADI – Master Diver / Instructor certified
• Ass’t Instructor certification
• Lifeguard certified
• Able to speak Japanese/English fluently
• CPR/FA certified
• 2 – 3 years experience

Specified Skill, Aptitudes & Abilities:

• Able to work a flexible shift
• Push, pull, lift 50 pounds and on occasion 70 pounds
• Able to give instructions to small groups
• Comfortable in working on a vessel

Operations Manager (Kailua-Kona)

Oversees and directs all employees in the operations department to ensure safe, smooth and profitable operations. Identify new business opportunities; ensure that the services sold and contractual obligations are fulfilled. Promote activities to increase business volume. Ensure that exceptional customer service is delivered from all levels of personnel (internal and external).

Essential Duties and Responsibilities:

• Responsible for providing overall direction and leadership for the Operations Department (through regular meetings, email, verbal or written communication)
• Attends all staff meetings
• Attends Orientation meetings to set guidelines for potential new employees
• Builds relationships with staff, vendors, departments, clients
• Counsels and coaches staff with tact and diplomacy
• Advance skill levels and knowledge of all staff
• Motivates and disciplines staff when necessary
• Assists / Works with Supervisors in disciplinary situation
• Assist in setting goals and objectives with the active participation of Supervisors
• Protects the company’s interest by ensuring that policies and procedures are adhered to
• Researches and implements ways to improve market share
• Be aware of and correct any safety hazard that may be a liability to company and staff (create the best working environment for staff)
• Minimizes expenses and maximizes profits (right size for the right group at the right time)
• Trouble shoots problems to resolution
• Handles client complaints to the satisfaction of both client and company
• Handles staff discipline fairly and with an even hand (outcome is determined by situation – may include suspension and / or termination)
• Creates and works within constraints of budgets
• Authorizes use of departmental funds
• Does cost analysis of expenses to ensure efficient use of funds
• Create a network of contacts in the industry, politics and regulatory agencies that may benefit the company
• Minimize errors in all departments
• Assists in implementing and supporting new ideas and interests
• Assumes additional related responsibilities as assigned

Requirements:

• Drivers license 3 or 4 required – must be able to upgrade to a CDL
• Must be able to pass a pre-employment drug screen
• College degree
• Must be service, detailed oriented and well organized

Communication Demands:

• Must be able to read, write and speak English and perform intermediate math functions
• Must be computer literate and able to use a variety of computer software packages
• Must have strong written and oral skills

Mental and Physical Demands:

• Able to lift, push, pull 50 + pounds and on occasion up to 70 pounds
• Involves frequent bending, stooping and good manual dexterity
• Includes working with noise, fumes and irregular work hours
• May require travel to various locations and sites
• Computer literate – able to work with MSWord, Excel, email

Bartender

This position is responsible for the delivery of the highest quality of customer service and “ALOHA” to all passengers. These individuals ensure that both supplies (inventory, replenishment of condiments, etc.) and utensils are adequately stocked to meet the needs of passengers. This position makes certain to know and practice all OSHA and DOH regulations.

Essential Duties and Responsibilities:

• Clean bar area before prepping
• Check upper and lower bars for any discrepancies
• Sinks
• Jockey boxes
• Beer boxes
• Utensils
• Floors
• Trash receptacles
• Empty boxes
• Glasses, etc
• Set floor mats in bar
• Set bar tops
• Pouring mats
• Napkin straw dispensers
• 10 oz glasses filled with napkins, etc.
• Check pax counts and holding blocks to know what to prep for
• Check bar inventory sheets for supplies needed for restocking
• Check with other departments for needed supplies
• Log all supplies on inventory sheets for bar and galley
• Bartenders are to pickup and deliver any items needed at vendors
• Inform supervisor if garnishes are needed for bar
• Pineapples
• Lemons
• Limes
• Milk
• Whip cream, etc.
• Load all empty kegs, ice bins, trash cans, soda tanks, CO2 tanks into bar van – secure and deliver to storeroom – (See SOP Bartender – Driver )
• Pick up all items requested by departments, fill out requisition sheets at storeroom
• Fill all ice bins and trashcans with ice and return to vessel
• Clean all water and ice on warehouse floor before departing the storeroom
• Off load supplies and distribute to various departments
• Prepare garnishes – pine flags, lemons, limes, etc.
• Set Margarita glasses with salt and place on bar top
• Set bars with liquor, wines, juices
• Set up all cups needed for boarding drinks, mix POG juice as needed for pax
• End of Sail duties:
• Clean bar area
• Do inventory of supplies – liquor, paper goods, garnishes
• Liquor should be married – take same type of alcohol from all stations and pour into one bottle to fill
• Assist in loading all trash, empty kegs, ice bins, etc. into bar van and secure for transfer to warehouse
• Collect radios and drop off at dispatch office before dumping trash
• Be in uniform before arriving guest board

Requirements:

• Minimum age to serve Liquor
• Must have knowledge of brands of various spirits ash as whiskeys, bourbons, scotches, cordials and mixes, etc.
• Knowledge of liquor commission rules and regulations
• Must have a current Driver’s license and clean traffic abstract
• Training in bar service and drinks
• High School diploma or GED equivalent
• Able to perform simple math functions (add, subtract, multiply, divide)
• Strong communication and interpersonal skills
• Able to follow and interpret instructions in writing or given verbally

Specified Skills, Aptitudes & Abilities:

• Able to lift push, pull 50 + pounds
• Able to deal with large diverse groups
• Ability to work in a fast paced environment
• Involves frequent bending, stooping and good manual dexterity
• Must be able to work a flexible schedule

Spotlight Operator

The purpose of this position is to operate the spotlights for the Magic of Polynesia and Secondary Show. To ensure a high standard of show quality is delivered to all guests, vendors, clients, attendees of show.

Essential Duties and Responsibilities:

• Pre-Show
• Cleaning of all spotlights and gels
• Check for proper performance – adjust as needed
• Turn on / Heat up half an hour before show
• Rehearse before show as needed
• Other responsibilities as assigned:
• Lock on Bird Cage
• Assist with preset Ghost lines
• Assist Technical Director as needed
• Post Show
• Power down spotlights
• Rehearse as needed
• Special duties as assigned

Requirements:

• High School Diploma or GED
• Knowledge of backstage training – spotlights

Specified Skills, Aptitudes & Abilities:

• Able to follow instructions – written / oral
• Previous experience preferred – will train
• Work a flexible schedule – weekends, evenings, holidays

Corporate Receptionist

This position is responsible for running the front office in an efficient and professional manner. The incumbent manages the main switchboard and directs all calls to the proper department / individual and assists the executive office with various projects and duties. This position also meets and greets all guest / clients and coordinates use of the meetings rooms. We offer a professional yet casual and friendly work environment, where every position plays an integral role in the success of our growing organization. To be successful in this role, the incumbent must possess the following attributes: superior interpersonal, oral and written communication skills with outstanding organizational skills, professional dress presentation and detail-oriented approach to tasks.

Essential Job Functions Incumbent may perform any or all of the following:

• Executive Office
• Manages switchboard and directs all calls to proper department / individuals
• Meet / greet all guests to Executive Office
• Coordinates the use of the various meeting / conference rooms
• Maintain and tracks all certificate of insurance requests
• Process various check requests for executive office (i.e. payment of credit cards, processing of memberships ex. Costco / Sam’s club, etc.)
• Scanning / copying of various documents by request of Executive Office
• Ordering of supplies, filing, etc. for Executive Office
• Issue and track promotional product letters as approved by the Executive Office
• Maintenance of the Executive Coffee and Board Room
• Maintain mail distribution for Executive Office
• Keep the front office neat, clean and presentable at all times
• Administration
• Procurement and allocation for office supplies
• Coordinate, process and order company supplies
• Security & Corporate Office Maintenance
• Review and liaison with building issues that arise
• Review and Distribute applicable information to various departments
• Review and validate applicable vendor invoices
• Support and coordinate general office management responsibilities (e.g. office moves, furniture coordination, office facilities maintenance, building management communication coordination etc.)
• Process all credit card payments, following approval and processing guidelines
• Maintain General Company Forms
• Other
• • Performs other related duties as assigned or requested

Working Conditions/Job Environment:

• Air Conditioned office
• Desk and chair
• General office equipment and supplies
• Exposure to potential eye strain and muscle strain due to constant use of computer
• Must be able to sit for extended periods of time
• Must be available to work corporate office hours of Monday through Friday, 8:00 am to 5:00 pm, with the exception of company recognized holidays

Essential Skills (Minimum qualifications individual must possess when entering position) – i.e. skill sets, education, certifications, etc.:

• AA degree or equivalent from two-year college or technical school
• Able to read and interpret documents such as safety rules, operating and maintenance instructions and procedure manuals
• Ability to speak effectively before groups of customers or Team Members of the organization
• Ability to write reports and business correspondence
• Must have strong communication (verbal/oral) skills
• Must be computer proficient. Microsoft Office a plus
• Must be able to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages
• Able to solve practical problems and deal with a variety of concrete variables in situations where only limited standardizations exists
• Able to interpret a variety of instructions furnished in written, oral, diagram or schedule form
• Ability to apply common sense understanding to carry out instructions furnished in written, oral or diagram form
• Must be organized and able to work in a fast-paced environment

Dispatcher

This position is responsible for communicating with drivers to ensure they are at the right place at the right time, giving directions as needed, and providing service excellence to customers, vendors, clients, employees that require transportation services/assistance.

Essential Duties and Responsibilities:

• Report for shift during the times scheduled
• Make copies of shift’s manifest and staple on top driver’s trip sheets
• Distribute manifest and trip sheets when drivers check in
• Review status of drivers and ensure coverage for routes
• Equipment and routes authorized
• Compliance with Hours-Of-Service Regulations
• Check Weekly Driver Hours Log
• Assess 70 Hour Report
• Respond to all communications
• Phone calls regarding reservations
• Radio communications with drivers
• Effectively schedule drivers
• Effectively assign drivers to routes
• Analyze assignments and re-route drivers as needed
• Accurately report counts to accounting office for billing purposes
• Input into daily log to communicate with next shift, managers, and/or scheduler
• Driver absence
• Incidents/accidents
• Follow-ups by managers and/or scheduler
• Other duties as assigned

Requirements:

• High School Diploma or equivalent of education and experience
• Attend job related trainings and meetings as required
• Knowledgeable of major Waikiki hotels
• Familiar with routes for tours and transportation
• Know points of interest that each tours provides
• Pick-up and drop-off locations for Waikiki Hotels (See Pick-up and Drop-off locations sheets by HATS dispatcher)
• Baggage and Lobby areas at the Airport with corresponding pick-up and drop-off locations
• Able to read road maps and effectively give directions
• Capable of reading and writing in English
• Skill Requirement
• Judgment and Decision Making – Prioritizing work and effectively allocate personnel and services
• Service Orientation – Modeling and providing service excellence
• People Skills – Knowledgeable in dealing with people and situations involving complex issues
• Computer Literate – Typing, inputting, etc.

Specified Skills, Aptitudes & Abilities:

• Must be able to work in a fast pace environment
• Able to attend, process, and perform various actions at the same time
• Respond to incidents, accidents, and emergency situations in a professional manner

Goals:

• To promote Roberts Hawaii as the transportation company of choice
• To encourage safety and reliability
• Ensure the delivery of service excellence and the Spirit of Aloha
• Encourage the core values of: Lokahi, Ha’aheo and Kina’ole (Teamwork, Pride and Flawlessness)

IT Analyst

The IT Analyst is responsible for supporting the implementation of various development projects and support/enhancements activities related to company websites and related applications. Primary responsibilities include requirements gathering, documentation and analysis, solution design, testing definition and execution. This position works with stakeholders (Exec management), IT team and other departments to translate business needs in to system solutions. Additional responsibilities include portal/web management, business reporting to CFO, collaborate with the Marketing team to create a cohesive effective website and provide support to the end-users.

Essential Duties and Responsibilities:

• Evaluate, recommend web site design and functionality
• Monitor and analyze products and services, market trends, and customer requirements
• Assist in performing usability testing of proposed designs
• Analyze related web metrics once implementation is complete (traffic, visibility, outreach, effectiveness) and coordinate updates with the various members of the key business units to ensure ongoing maintenance. Prepare reports on website operations and support
• Evaluate website analytics and marketing metrics for company websites
• Analyze and create solutions that address customer comments and issues
• Ensure quality control of changes and improvements
• Maintain and expand concepts that address website usability
• Define business and functional requirements and provide to web developers
• Work closely with business users to understand their business needs and opportunities for the use of technology to improve their processes and help them meet their business objectives
• Understand the applications supporting the users, their capabilities and limitations
• Develop an excellent working relationship with business users, providing very customer focused and responsive support to their business needs
• Acts as liaison between process owners/users, software development team, and management to determine requirements
• Translate business requirements into functional specifications for necessary systems modifications to satisfy business needs
• Work with users and technical teams to develop test scripts based on functional specifications and participate in testing of systems enhancements and modifications
• Serves as subject matter expert with content, processes, and procedures associated with the design of efficient, cost effective solutions
• Perform quality reviews of data results throughout the project lifecycle
• Coordinate implementation of the system software, including conversion of data to the new system, and work with application support personnel to resolve system problems
• Work proactively with end users to identify technical solutions to business problems or inefficiencies.
• Others
• Day to day maintenance of copy/content for all websites
• Ensure that copy/content has been edited and implemented on the websites in an accurate, consistent and timely manner
• Manage contractors, as needed
• Available for after-hours support.

Requirements:

• Bachelor’s degree in Business Information Systems, MIS, Computer Science or similar field
• 1 or more years in a business analyst or technical lead role
• 1 or more years experience defining system requirements and documentation
• 2 or more years in eCommerce development and design
• Experience in design, development, implementation and deployment of web enabled eCommerce/Internet/Intranet applications (web-site design, development)
• Must have strong problem-solving and analytical skills, an investigative mentality, organizational and logic skills
• Experience with HTML, other web tools
• Experience with Visio, MS Office
• Working knowledge of database
• Experience demonstrating a detail orientation, solid time management skills and the ability to work in a fast-paced environment
• Experience in writing technical documents, business requirements documents and user manuals
• Proven ability to communicate complex data issues to a wide variety of decision-makers and interface with executive management, vendors and staff at all levels
• Must demonstrate excellent business analysis skills, inspire teamwork and responsibility among project team, and use current technology and tools to enhance deliverable and service effectiveness
• Able to identify, challenge, and consider opportunities outside of conventional thinking and traditional ways of operating to resolve problems or inefficiencies
• Demonstrate a solid understanding of the capabilities of all platforms, including but not limited to web, mobile, widget and others and the constraints involved in designing for online and multimedia
• Effective at reporting and communication of project status.

Japanese Speaking Driver

Provide safe, prompt and efficient transportation to the company’s customers. Work with dispatchers to ensure exceptional customer service to the company’s customers. Provide narration in Japanese to customers about the island and community. Obtain appropriate documents to meet Department of Transportation regulations and ensure documents remain current.

Essential Duties and Responsibilities:

• Keep current (and submit) essential documents necessary to maintain drivers eligibility
• Call in daily for start time for work the next day
• Perform a systematic and thorough pre-trip inspection of the vehicle to be driven. Complete a Driver’s Inspection Report
• Drive the vehicle in compliance with company policies, state and federal laws controlling the operation of motor vehicles. Use courteous driving practices when operating the vehicle
• Utilize radios to communicate with Dispatchers to determine scheduling of trips. Follow directions from dispatchers and keep dispatch advised of any changes in Driver Dispatch Order
• Ensure promptness for all trips
• Greet and welcome customers in Japanese to the community. Maintain professional and courteous conduct during transport of customers
• Communicate to customers the guidelines for behavior during transport. Provide narration and announcements in a clear and friendly manner
• Assist customers when boarding or alighting from the vehicle
• Drivers are responsible for loading and unloading baggage and items belonging to clients being transported. Drivers must comply with FAA regulations in the handling of luggage at the airport
• Complete Trip Sheets for each assigned movement
• Drivers are responsible for fueling (and recording fuel usage) and washing of company equipment when necessary
• Notify Dispatch Operations of any changes in trip route or schedule. Receive prior authorization from Dispatch Operations for planned deviations
• Provide narration of information, interesting facts and history of local area. Work with Tour Directors, Interpreters and Narrators to point out important locations and to relate stories of the community
• Collect coupons, vouchers and monies and provide receipts to customers, when necessary
• Perform post-inspections of vehicle after trip is completed. Refuel vehicle. Clean the exterior and interior of the vehicle
• Complete a Vehicle Accident Report and follow company policies in the event of an accident
• Inform management of any changes in availability
• Acquire a thorough understanding of company products. Participate in continuing education and training sessions as assigned
• Assume additional related responsibilities as assigned

Requirements:

• Eighth Grade education preferred
• Fluency in Japanese / English
• Experience driving in the transportation industry preferred
• Ability to perform simple math functions
• Valid Type 3 or 4 Driver’s License. Commercial Driver’s License (CDL) required for some vehicles
• Current Traffic Abstract
• Current Criminal Abstract
• DOT Physical Examination Card and Long Form
• Must know First Aid and CPR

Communications Demands:

• Requires communicating orally with people of diverse backgrounds and speaking confidently before groups
• Relating information and narrating stories about the community
• Giving instructions and directions to others
• Must be able to read, write, speak and understand English

Mental and Physical Demands:

• Position requires working under deadlines or pressure
• Requires expertise in dealing with people and situations involving complex issues
• Bending, stooping, reaching overhead and occasional climbing; and sitting in one position for extended period of time
• Must be able to lift 50 plus pounds
• Able to work with fumes, noise, frequent travel and other conditions present in the vehicles environment
• Requires compliance with the company Substance Abuse Policy and Department of Transportation regulations

Deckhand

This position is responsible for assisting the Captains and First Mate in maintaining the safety of all passengers, set-up and maintain the dining area, daily and nightly upkeep of vessel. This position also ensures the delivery of the highest quality of customer service and “ALOHA” to all passengers.

Essential Duties and Responsibilities:

• Assist and perform emergency procedures in case of fire, abandon shop, flooding, anchoring, loss of power and man over board
• Review and become familiar with the Safety Training Folder
• Checking of all safety equipment
• Annual Inspection
• Assist Captains and Maintenance Dept. with the Coast Guard Annual Inspection of vessel engines, generators, safety equipment and perform emergency sea drill exercise
• Daily Duties
• Setting of seating configurations fro final counts
• Breaking down an setting up of tables and chairs
• Assist in customer service, bussing tables and cocktail services
• Provide basic information when needed
• Vacuuming and shampooing of deck carpets
• Sweeping and scrubbing of pier leading to gangway and parking area fronting the vessels curbside
• Cleaning of windows on both decks
• Maintain and cleaning of all deck dept. equipment
• Sweep, scrub, mopping and waxing of dance floor area
• Refill portside and starboard water tanks
• See SOP for Deckhand Day Crew / Nigh Crew
• This position also ensures the delivery of the highest quality of customer service and “Aloha” to all guests
• Participate in all training sessions
• Upkeep of restrooms, inventory supplies
• Attend all meetings
• Any and all additional duties as assigned

Requirements:

• Minimum age to serve Liquor
• High School diploma or GED equivalent; or one to three months related experience and/or training or equivalent combination of education and experience
• Working knowledge of the Hawaiian Island
• Able to perform simple math functions (add, subtract, multiply, divide)
• Able to read and interpret documents such as safety rules, operating and maintenance instructions and procedure manuals
• Strong interpersonal skills, able to speak and read English
• A SMILE

Specified Skills, Aptitudes & Abilities:

• Able to lift push, pull 50 + pounds
• Work with large diverse groups
• Deal with problems and emergency situations in a calm professional manner
• Must be able to handle open sea movement of vessel
• Involves frequent bending, stooping, lifting, needs good manual dexterity
• Must be able to work a flexible schedule
• Must be organized and able to work in a fast-paced environment
• Able to swim in open water and perform emergency procedures

Safety Administrator

Responsible for a variety of coordinative and administrative support functions such as researching information; compiling data; preparing reports; monitoring, receiving, tracking, analyzing, maintaining and entering data into the computer system/tracking data base according to established procedures. This individual must be able to ensure the accuracy and timely processing of data and reports which includes but is not limited to: Accidents, Incidents, Complaints, Training, DOT requirements, and Insurance Policies; and all its related documentation.

Essential Duties and Responsibilities:

• Keeps track of received data and source documents
• Accident
• Incidents
• Complaints
• Training Documents
• DOT Documents
• Certification of Insurance
• Policy Records
• Website – Review / send to appropriate individuals
• Prepares and sorts source documents and identifies and interprets data to be entered
• Contacts preparers of source documents to resolve questions, inconsistencies, or gather missing data
• Compiles, sorts, reviews and verifies accuracy of data to be entered, making necessary corrections
• Analyze data to ensure the consistency of required safety training and expected driver behavior
• Assist in company-wide monitoring of adherence to the company’s accident procedures
• Maintains confidential information
• Manages the storage and retrieval of the company’s insurance policies
• Utilize/organize data to create reports (weekly, monthly, quarterly, yearly) for various divisions/departments as needed
• Research rules, regulations, or laws and draft policies and/or procedures
• Assist in implementing and training others (including managers and trainers) on new safety policies, procedures or driver training topics
• Create and conduct safety training presentations (from theory/conception) using PowerPoint
• Assist in the supervision of the light duty personnel (scheduling and assigning tasks)
• Performs general clerical duties such as typing, answering phones, etc.
• Performs other job related duties as assigned

Requirements:

• High School diploma or GED
• 5 years work experience in a secretarial position or a combination of education, training and experience which provides the desired knowledge, skills and abilities necessary to perform the position’s essential duties and responsibilities
• Knowledge of automobile safety and training programs
• Advanced MS Excel skills
• Type with speed and accuracy utilizing MS Word
• Basic knowledge of PowerPoint
• Be able to utilize various computer programs and office machinery
• Be able to work under pressure and meet deadlines
• Knowledge of auto claims processing/investigations; and ADA, DOT (FMCSA), and OSHA regulations

Specified Skills, Aptitudes & Abilities:

• Ability to operate various word-processing software, spreadsheets, and database programs
• Maintain confidentiality
• Communicate efficiently and effectively both verbally and in writing utilizing various computer programs/software and the English language
• Ability to conceptualize what needs to be taught, and then design a training class, video, memo or presentation for it
• Ability to conduct a safety training class utilizing a laptop, projector or tele-conferencing tools
• Analyze complex databases and be able to extract and present specific data
• Able to carry out multiple tasks and meet deadlines

Administrative Assistant

Essential Duties and Responsibilities:

• Provide comprehensive administrative support to various departments; organize work, set priorities, determine resource requirements.
• Have a thorough understanding of the business flow and company/corporate structure and corporate needs.
• Prepare correspondence and reports using Word, Excel
• Administer and monitor corporate filings and maintain corporate document files (electronic and hard copy files), ensuring full compliance, accuracy, organization, timeliness and relativity of the company and its employees; anticipate and meet the needs of both local and national customers
• Provide back up reception area support
• Performs other related duties as assigned or requested

Working Conditions/Job Environment:

• Air Conditioned office
• Desk and chair
• General office equipment and supplies
• Exposure to potential eye strain and muscle strain due to constant use of computer.
• Must be able to sit for extended periods of time.
• Must be able to travel & run errands as needed with little notification.

Essential Skills (Minimum qualifications individual must possess when entering position):

• At least five years of Administrative Assistant experience
• Above-average Microsoft Office skills
• Strong organizational skills
• Ability to effectively multitask in a fast paced environment
• Must be pro-active and possess independent sound judgment and discretion
• Excellent analytical skills with excellent computer skills required, MS Word, Outlook,, Excel to deliver high quality products
• Strong interpersonal and oral/written skills
• Ability to write reports and business correspondence
• This individual must demonstrate a passion for service excellence in daily contact with employees and candidates as well as the public.
• Professional business attire is required for this position.
• The successful candidate will be bright, articulate and cool under the pressures of tight deadlines with comfort and maturity relative to handling highly sensitive and confidential information.